Linden House Care Home is Outstandingly Well Led in Latest CQC Report

Linden House Care Home in Epsom has been commended by the Care Quality Commission following its latest inspection by the independent regulator.

Linden House was given an overall rating of ‘Good’, with the well-led category being rated as ‘Outstanding’, following the CQC team’s visit.

CQC reports judge care homes on their levels of care, responsiveness, safety, effectiveness, and leadership and includes comments from residents and their relatives.

One person told the CQC representatives: ‘They [staff] treat me so well, they do a wonderful job, and this really does feel like home to me.’

A relative said: ‘Every time I visit the home it is extremely clean. The staff are doing a fantastic job of creating a lovely place for people to live. I am always impressed.’

Comments from the inspectors included: ‘The home was exceptionally clean and fresh. Linden House had been ensuring the highest standards for the prevention and control of infection.’

‘Staff knew people extremely well. Staff had ensured they knew people and had been given the time needed to build positive relationships with people and their families.’

‘People were supported to access religious services of their choice, both in the home and to visit places of worship. For example, the local vicar attended the home and undertook a service with singing and guitar playing which people had given feedback on and stated this is what they preferred.’

Paula Windmill, home manager at Linden House, said: “We are delighted that the inspectors have recognised the hard work and dedication of the team at Linden House, and have rated us as ‘good’ in all areas. It is a testament to the high quality of service we deliver at the home and our passion for delivering personalised care.

“We will not sit on our laurels though and will continue to maintain our high standards to ensure a positive outcome at our next inspection.”

 

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